| ../irclogs/#mantishelp.2009-06-03.log | ||
| --- scribe started --- | 00:00 | |
| MkJackson | hey folks, so it looks like the issue was that phpmailer was not in my php/includes directory (which is now set in the INI file) | 01:07 |
|---|---|---|
| MkJackson | but now it's saying that maximum in-progress requests reached | 01:08 |
| MkJackson | does PHP have to be restarted | 01:09 |
| thraxisp | paul_: The graph api is crap. It uses associative arrays for all of the data. For a date range, there could be 3 or 4 copies of all of the date strings :P | 01:09 |
| thraxisp | (The date is the dependent variable). | 01:10 |
| thraxisp | ^dependent^independent | 01:10 |
| MkJackson | Does anyone know how to reset the number of in-progress requests? | 01:19 |
| MkJackson | "Max. number of in-progress requests reached. Please contact the system administrator." is what I get now that I'm trying to test my e-mail connectivity | 01:20 |
| MkJackson | no love from the interwebs either | 01:20 |
| MkJackson | APPLICATION ERROR #1905 is the exact error btw | 01:27 |
| mantisbot | New bug: Bug 10558 - aCCuReRaS - open - new | 06:50 |
| mantisbot | New bug: Wrong sorting on changelog/roadmap - http://www.mantisbt.org/bugs/view.php?id=10558 | 06:50 |
| Heady| | anyone know if it is possible to set the $g_notify_flag in config.php also in the webinterface? I want to change it only for one project not for all | 09:58 |
| Heady| | or is it possible to add options in config_inc.php for only one project? | 09:58 |
| Heady| | anyone here? :D | 11:03 |
| MkJackson | I am, but I'm still waiting for a response to a query I had earlier last night | 11:08 |
| MkJackson | Heady|: you wouldn't happen to know about the issue where you get "APPLICATION ERROR #1905 Max. number of in-progress requests reached. Please contact the system administrator." do you? | 11:09 |
| Heady| | sounds like a database issue | 11:13 |
| MkJackson | it only happens when I try to shoot e-mails to people when they've forgotten their password | 11:13 |
| MkJackson | I'll look to see if anything else DB related is affected though, good idea | 11:14 |
| Heady| | normaly people can do this alone | 11:14 |
| Heady| | just click the forgot pw link and enter email | 11:14 |
| MkJackson | yeah, I know... I'm running this on a windows server running IIS though and it seems that this is a reason for special install steps (wasn't my idea to use MS though...) | 11:17 |
| nuclear_eclipse | MkJackson: you'll need to manually modify the db user_table to set the request number back to zero | 11:32 |
| nuclear_eclipse | Heady|: it should be possible to set the notify flags through the ui; if anything, you can use the configuration management page to manually set the notify_flag value via textbox | 11:35 |
| MkJackson | nuclear_eclipse: so I can log into mysql, find the request number in the table user_table and set it to 0 and all should be well? this is in the same db that mantis is using correct? | 11:40 |
| nuclear_eclipse | right | 11:40 |
| MkJackson | to search for it (now that I'm logged in) I've put in "SELECT * FROM user_table" to show the table but it doesn't seem to show me anything | 11:41 |
| MkJackson | just gives me a -> prompt | 11:41 |
| nuclear_eclipse | well, it would be mantis_user_table | 11:42 |
| MkJackson | ah... :-) | 11:42 |
| MkJackson | \c | 11:42 |
| MkJackson | doh | 11:42 |
| nuclear_eclipse | im just on my phone, so im typing lazy :-p | 11:42 |
| MkJackson | no worries nuclear, your assisting this n00b is most helpful. I want mantis working so badly on this box but the boss has this idea that it's better to just use an SVN based text doc... MUST GET MANTIS WORKING | 11:43 |
| MkJackson | ; | 11:44 |
| CIA-61 | Mantisbt: s.mazeland * r2b2ec01451c3 /lang/ (strings_catalan.txt strings_swissgerman.txt): Localisation updates from http://translatewiki.net (2009-06-03 11:38 UTC) | 11:44 |
| nuclear_eclipse | .5 | 11:45 |
| nuclear_eclipse | oops | 11:45 |
| MkJackson | nuclear_eclipse: I know this isn't a SQL forum but I'm trying to reset the "lost_password_request_count" to 0 by doing a "UPDATE bugtracker.mantis_user_table SET lost_password_request_count = 0 WHERE lost_password_request_count > 0;" and I'm getting a syntax error? | 12:00 |
| Heady| | hi nuclear_eclipse can you give me an example how to add it to the webinterface? | 12:01 |
| Heady| | jackso you have no phpmyadmin? | 12:01 |
| Heady| | the sql is correct | 12:02 |
| Heady| | you can leave out the ; at the end | 12:02 |
| MkJackson | Heady|: If I leave the ; out at the end I get the -> prompt | 12:06 |
| MkJackson | Heady|: What's phpadmin? does it come with mantis? | 12:06 |
| Heady| | its a php tool to manage databases in a webfrontend | 12:06 |
| Heady| | you use an sql console? | 12:06 |
| MkJackson | lol, yeah... this is my first time playing with any of this | 12:07 |
| MkJackson | reading stuff out of a book for reference | 12:07 |
| Heady| | what kind of sql error you get? | 12:07 |
| Heady| | the syntax looks fine | 12:07 |
| MkJackson | ERROR 1064 (42000): You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'UPDATE mantis_user_table | 12:08 |
| Heady| | update mantis_user_table set lost_password_request_count=0 where lost_password_request_count>0 | 12:08 |
| MkJackson | son of a bitch, the trick was putting it all in one line | 12:10 |
| MkJackson | the book breaks it down into sections | 12:11 |
| MkJackson | lol | 12:11 |
| MkJackson | WOAH, now it all works... must be PEBKAC somewhere around here | 12:15 |
| MkJackson | Heady|: Thanks so much for your assistance! | 12:19 |
| MkJackson | nuclear_eclipse: you mentioned to me a little while back that Mantis required an SMTP server to be configured in order to send out e-mails, etc. Does this also mean I have to manually install phpmailer into my php? I've done that, added the path to the includes into the php.ini but still no love on the e-mails | 12:21 |
| leetcode_39224 | moi | 12:29 |
| MkJackson | hey folks, will I have to set the $g_use_iis to ON still? I'm trying to figure out why e-mail notifications aren't working | 13:15 |
| MkJackson | hey folks, can someone please let me know if there's any reason e-mail notifications will not work out of the box with IIS? I've put in phpmailer, added the includes directory (where I placed phpmailer) to the php.ini, restarted the server, placed the appropriate credentials (and method) into the config_inc.php file but still no love... the server seems to "think" it's sending out the mail but no juice | 13:33 |
| MkJackson | brb... | 13:33 |
| MkJackson | is there a log somewhere that can help me figure out why SMTP is not functioning with Mantis? Should I just resort to using the mail() option in the config_inc.php file? | 14:45 |
| Maxim1 | hello | 15:08 |
| Maxim1 | is it possible to configure mantis so it will send SMS messages on new bug reports ? | 15:08 |
| [KK]Kirill | Maxim1: If your operator support send sms via email - mantisbt support | 15:10 |
| Maxim1 | what do you mean my operator ? | 15:11 |
| Maxim1 | mail server ? | 15:11 |
| Maxim1 | I use phpmailer for mantis | 15:12 |
| Maxim1 | [KK]Kirill: | 15:13 |
| MkJackson | does the smtp setting in the config_inc.php file have to correlate to the smtp setting in the php.ini file for a server running IIS? | 15:13 |
| Maxim1 | see | 15:27 |
| Maxim1 | you | 15:27 |
| MkJackson | folks, can someone please tell me if there's a log file somewhere that can tell me at least why e-mails aren't going out to users? mantis is useless to us if users can't receive things like password resets, etc. I know that this normally works out of the box but I've gotten nothing but grief from trying to get this single crucial piece of functionality running. | 15:51 |
| moto-moi | MkJackson: have you already checked the /var/log/mail.*'s? | 15:53 |
| MkJackson | moto-moi: not yet, didn't know it existed. is there a place better than the wiki/manual for troubleshooting mantis? | 15:54 |
| moto-moi | wel, /var/log is the mail place for the logging on a *nix server :) | 15:54 |
| MkJackson | moto-moi: wait... that's a unix/linux directory, I'm currently running on Win | 15:54 |
| moto-moi | ah.. | 15:54 |
| MkJackson | yep, don't look at me, just using what the boss gives me | 15:54 |
| MkJackson | :-P | 15:54 |
| moto-moi | You poor boy :P | 15:55 |
| MkJackson | I'm pretty sure this is where my pain is coming from | 15:55 |
| MkJackson | does that help indicate why I'm having these issues? | 15:55 |
| moto-moi | well, maybe :) | 15:56 |
| moto-moi | what is your $g_phpMailer_method setting? :) | 15:56 |
| moto-moi | I don't know how your mail is being send, but I guess that's the point you have to look at :) | 15:57 |
| MkJackson | I've set it to 2 so that we can use SMTP and I've been able to confirm my settings (since it's my e-mail that I'm testing it with) | 15:57 |
| moto-moi | ah, ok | 15:57 |
| MkJackson | in my php.ini though it's pointing to another, does that really matter? | 15:57 |
| moto-moi | well, if both are 100% working it doesn't :P | 15:57 |
| moto-moi | but you can always check by telnetting to the smtp server and yell some command's | 15:58 |
| MkJackson | because I've heard that gmail isn't supported and I got a strong feeling my higher-ups are using gmail for something else | 15:58 |
| moto-moi | possibly, again, haven't used gmail :P | 15:58 |
| moto-moi | maybe paul_ has an idea? :_) | 15:58 |
| moto-moi | but my best guess would be those settings | 15:59 |
| MkJackson | could I just use option 0 and resort to mail() ? | 15:59 |
| MkJackson | also, do I have to manually install phpmailer? I already did but I was curious if it came with mantis now | 15:59 |
| moto-moi | sure, that's the internal command of php, so that would use the settings from your php.ini afaik | 15:59 |
| MkJackson | that's what I was thinking | 16:00 |
| MkJackson | using option 0 causes the request for lost password link to just hang | 16:01 |
| MkJackson | gonna see if I can find any php log files | 16:01 |
| moto-moi | good luck | 16:02 |
| mib_paul | mkjackson: try sending a test mail from /admin - does that work? | 16:09 |
| MkJackson | mib_paul: ahhhh... I just deleted that directory (from the suggestion of the login page)... I'll extract it and try again but what page in the /admin directory are you referring to? | 16:12 |
| MkJackson | mib_paul: just sent the test, saiy to check my php/mail server settings | 16:15 |
| MkJackson | so I guess I got to configure the php.ini | 16:16 |
| mib_paul | your running iis? | 16:16 |
| mib_paul | what mail server you using? | 16:16 |
| MkJackson | IIS | 16:16 |
| MkJackson | mib_paul: TIA btw | 16:17 |
| mib_paul | so that's a remote smtp server right? | 16:17 |
| MkJackson | correct... the IIS server is going to use a server elsewhere unless there's a way to have it just use something built into IIS that I may now know about? | 16:18 |
| mib_paul | so just set $g_smtp_host in config.inc.php to the remote address of the smtp server | 16:18 |
| mib_paul | the next question is whether you need to supply a user/pass to access the smtp server | 16:18 |
| mib_paul | incidently, I have $g_phpMailer_method set to 2 | 16:19 |
| MkJackson | mib_paul: yep, I've already set all those settings but the php.ini is still pointing to gmail (bosses idea) which I've come to learn isn't supported in this build (until 1.2 I've heard) | 16:19 |
| * mib_paul wonders where that came from | 16:21 | |
| * mib_paul wonders what gmail do that's special | 16:21 | |
| MkJackson | mib_paul: you got me dude, just got to work with what I'm given | 16:22 |
| MkJackson | :-( | 16:22 |
| MkJackson | just restarted IIS after changing up the php.ini | 16:22 |
| MkJackson | going to double-check my config_inc.php now and then give it a whirl | 16:22 |
| mib_paul | why do you think gmail isn't supported until 1.2? | 16:22 |
| MkJackson | mib_paul: that's what I was told | 16:23 |
| MkJackson | mib_paul: (18:38:03) nuclear_eclipse: MkJackson: I think gmail SMTP support only works correctly in 1.2 atm | 16:24 |
| nuclear_eclipse | iirc, it's because the smtp port configuration isn't working correctly in the old version of mantis/phpmailer | 16:25 |
| MkJackson | mib_paul: still no go atm btw All the settings seem correct though... | 16:26 |
| MkJackson | going to try a manual telnet to the server | 16:26 |
| MkJackson | hmm... looks connected but not sure how to manually enter credentials via telnet (first time connecting to SMTP manually) | 16:27 |
| nuclear_eclipse | MkJackson: it's too complicated to do manually, unfortunately =\ | 16:28 |
| nuclear_eclipse | it requires a HELO command, and then some other goofy business, including a base64 encoding of you username and password, and more | 16:28 |
| MkJackson | nuclear_eclipse: well, I managed to get to the smtp site from telnet though I wasn't sure how to give it my credentials (the server did seem to recognize the account though since it did start asking for credentials) | 16:32 |
| mib_paul | bbiab | 16:34 |
| mantisbot | New bug: Bug 10559 - aik099 - open - new | 17:39 |
| mantisbot | New bug: Missing "session_delete" function in "session_api.php" - http://www.mantisbt.org/bugs/view.php?id=10559 | 17:39 |
| markw_ | seeing an issue in 1.2.0a3 with attached files. | 20:40 |
| markw_ | it's trying to send me file_download.php as the file. | 20:40 |
| giallu | markw_, that's usually a symptom of some server side problem | 20:42 |
| giallu | che logs | 20:42 |
| giallu | check | 20:42 |
| markw_ | looking right now... it's only 1 file attachment that's got the issue. | 20:46 |
| markw_ | [Wed Jun 03 13:41:05 2009] [error] an unknown filter was not added: PHP | 20:47 |
| markw_ | huh? | 20:47 |
| giallu | anything before that one? | 20:48 |
| markw_ | memory space... | 20:48 |
| markw_ | checking my php.ini | 20:48 |
| markw_ | hmm. apparently 32MB isn't enough for mantis. :) | 20:49 |
| paul_ | should be 'ok' for most things | 21:01 |
| paul_ | but php guys set default to 128mb in their ini files now a days | 21:01 |
| markw_ | paul_: I'm old school. I remember when we only had 512mb in the box. :) | 21:01 |
| markw_ | even though this one has 8gb. :) | 21:02 |
| * giallu actually has 512Mb in his web server... | 21:02 | |
| markw_ | see.. | 21:02 |
| paul_ | run apc | 21:02 |
| giallu | I prefer writing less broken code when possible... :P | 21:03 |
| paul_ | code's not broken | 21:03 |
| giallu | LOL | 21:04 |
| paul_ | lo siebrand | 21:05 |
| * nuclear_eclipse still runs PHP apps from a 360MB VPS | 21:06 | |
| paul_ | my logic still stands | 21:06 |
| paul_ | php5 requires more ram then php4 | 21:06 |
| nuclear_eclipse | well, yyes | 21:07 |
| siebrand | 'lo | 21:08 |
| siebrand | paul_: try processing large files with 5.2.[89]. You'll be *very* unhappy. | 21:09 |
| siebrand | paul_: twice as much memory required as with 5.2.6. Should be fixed in 5.2.10. | 21:09 |
| paul_ | siebrand: I run php5.3 so that's not an issue | 21:10 |
| paul_ | :P | 21:10 |
| siebrand | I have an application with which I process files up to 300MB. I've had it run out of memory with max usage of 1200M. | 21:10 |
| paul_ | what did they break? | 21:11 |
| siebrand | paul_: dunno. Lemme check. | 21:11 |
| siebrand | the company whose product I use filed a dupe report and got bullied. | 21:11 |
| giallu | siebrand, move to pyhton... | 21:11 |
| paul_ | heh | 21:11 |
| * paul_ can guess who then;p | 21:11 | |
| siebrand | paul_: http://bugs.php.net/bug.php?id=48152 | 21:12 |
| siebrand | aka bug #47487 | 21:13 |
| paul_ | that's a standard response | 21:13 |
| siebrand | paul_: yeah, I can guess it makes the reporter feel really welcome and make sure he reports his next bug again... | 21:14 |
| siebrand | Status: "Bogus" (not "duplicate") | 21:14 |
| nuclear_eclipse | t I use filed a dupe report and got bullied. | 21:15 |
| nuclear_eclipse | t I use filed a dupe report and got bullied. | 21:15 |
| nuclear_eclipse | oops | 21:15 |
| paul_ | siebrand: did you realise it was standard text btw? | 21:15 |
| siebrand | paul_: yep. That makes it worse. | 21:16 |
| paul_ | 'bullied' is what company said? | 21:16 |
| siebrand | paul_: with templates one can at least think of what message one wants to get across. | 21:16 |
| siebrand | paul_: no, that's my POV> | 21:16 |
| paul_ | k | 21:17 |
| siebrand | paul_: coming from 'the ueberworld of not-so-friendly templates' Wikidia, I know what I'm talking about :) | 21:17 |
| siebrand | throw in a "pe" somewhere... | 21:17 |
| * giallu having a look at nuclear_eclipse email-bugnotes branch | 21:18 | |
| nuclear_eclipse | yay! | 21:20 |
| * paul_ thought john already commited that | 21:20 | |
| nuclear_eclipse | nope | 21:21 |
| giallu | I think you cherry picked a couple of them | 21:25 |
| nuclear_eclipse | I did commit some other branches the other day, but the bugnotes fix is not yet in master | 21:26 |
| paul_ | hmm | 21:42 |
| paul_ | nuclear_eclipse: busy? | 21:43 |
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